Pre-Order Policy

Secure upcoming releases before they sell out! Pre-order the latest Yu-Gi-Oh!, Pokémon, Magic: The Gathering, and Riftbound products at Stardust Dragon Duel Academy.

How Pre-Orders Work

1. Browse Pre-Order Products

Pre-order items are clearly marked with "PRE-ORDER" in the product title and description. Release dates are listed on each product page.

2. Place Your Order

Add pre-order items to your cart and checkout normally. Payment is processed immediately when you place your order.

3. We'll Ship on Release Date

Your pre-order will ship on or shortly after the official release date. You'll receive a shipping confirmation email with tracking when your order ships.

Pre-Order Benefits

• Guaranteed Allocation: Secure your copy before products sell out
• Price Lock Guarantee: Your price is locked in at time of order (see details below)
• Priority Fulfillment: Pre-orders ship first on release day
• No Extra Fees: Same shipping rates as regular orders
• Exclusive Items: Access to limited edition and special releases

Price Lock Guarantee

Your pre-order price is guaranteed!

• If the price increases before release, you pay the lower pre-order price
• If the price decreases before release, you automatically get the lower price
• We'll refund the difference if prices drop after you order

Price adjustments are processed automatically before shipping. No action required from you!

Release Dates & Shipping

Expected Release Dates

Release dates listed on product pages are based on manufacturer announcements and are subject to change. We'll notify you immediately if release dates are delayed.

Shipping Timeline

• Release Day: Orders begin processing on official release date
• Processing Time: 1-2 business days from release date
• Delivery: Standard shipping times apply (3-7 days Canada, 7-14 days USA, 10-21 days international)

Early Arrivals

If we receive products early, we may ship pre-orders before the official release date. You'll be notified if this happens!

Combining Pre-Orders with In-Stock Items

Separate Shipments (Recommended)

We recommend placing separate orders for pre-orders and in-stock items to avoid delays.

Combined Orders

If you order pre-order items with in-stock items:

• Default: Entire order ships when pre-order items release
• Split Shipping: Contact us within 24 hours to request split shipping (additional shipping fees apply)

Cancellations & Changes

Cancellation Policy

Pre-orders can be cancelled under these conditions:

• Before Release Date: Cancel anytime up to 7 days before release for full refund
• 7 Days Before Release: Cancellations within 7 days of release are subject to 10% restocking fee
• After Release: Once shipped, our standard no-returns policy applies

How to Cancel

Contact us with your order number and cancellation request. Refunds are processed within 3-5 business days.

Order Changes

To modify quantities or add items to your pre-order, contact us at least 7 days before release date. Changes may not be possible for limited allocation items.

Manufacturer Delays

What Happens if Release is Delayed?

If the manufacturer delays the release:

• We'll email you with the new expected release date
• Your order remains active with price lock guarantee
• You can cancel for full refund if delay exceeds 60 days
• No action required - we'll ship when products arrive

Product Cancellations

If the manufacturer cancels a product:

• Full refund issued immediately
• We'll notify you via email
• Refunds processed within 3-5 business days

Allocation & Quantity Limits

Limited Allocation Items

Some pre-order items have limited manufacturer allocation. These products may have:

• Quantity limits per customer (noted on product page)
• First-come, first-served fulfillment
• Possible allocation cuts if demand exceeds supply

If We Can't Fulfill Your Full Order

In rare cases where allocation is cut:

• We fulfill orders in the order they were placed
• Partial refunds issued for unfulfilled quantities
• You'll be notified immediately if this occurs

Pre-Order Bonuses & Promos

Many pre-orders include exclusive bonuses:

• Manufacturer promo cards
• Limited edition items
• Early access to special products
• Store-exclusive bonuses (when available)

Bonuses are listed on product pages and included while supplies last.

Payment & Billing

• Payment: Charged immediately when order is placed
• Payment Methods: All major credit cards, debit, Shop Pay
• Price Adjustments: Automatic refunds if prices drop before shipping
• Failed Payments: If payment fails at time of shipping, order may be cancelled

Pre-Order FAQs

Q: Can I use discount codes on pre-orders?
A: Yes, unless specifically excluded. Discount codes apply at checkout.

Q: Can I pick up pre-orders locally?
A: Yes! Select "Local Pickup" at checkout. We'll email when ready for pickup.

Q: What if I move before my pre-order ships?
A: Contact us to update your shipping address before the release date.

Q: Are pre-orders final sale?
A: Pre-orders can be cancelled up to 7 days before release. After shipping, our no-returns policy applies.

Q: How do I track my pre-order?
A: Check your order status in your account or email confirmation. You'll receive tracking when it ships.

Contact Us

Questions about pre-orders? Contact us and we'll help!

Browse our upcoming releases and secure your pre-orders today!