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Order Issues & Customer Support

If something is wrong with your Stardust Dragon Duel Academy order, contact us promptly so we can review it. This page explains what to send and how to help us investigate.

Damaged, Missing or Incorrect Items

Email harrisonlightman@gmail.com with your order number and a short description of the issue. For damaged or incorrect items, include clear photographs of:

The item received, including front and back where relevant
Any visible damage or differences from the product listing
The outer packaging, shipping label and protective packaging
All items received if something appears to be missing from the shipment

Please keep the item and packaging while we review your report. Do not discard, alter or return an item before receiving instructions from us.

Shipping Delays or Tracking Questions

Check the tracking link in your shipping confirmation email if one was provided. Tracking may take time to update after carrier handoff. If you need help, email us with your order number and tracking number, if available. Carrier transit estimates are not guaranteed.

Order Changes or Address Corrections

Contact us immediately if you notice an error in your order or shipping address. We cannot guarantee changes once an order has entered processing or has been handed to the carrier.

Returns & Refunds

All sales are final except where a remedy is required by applicable law or where we confirm another resolution in writing. Review our Refund Policy and Shipping Policy for full details.